Term & Privacy


Tech Exon (Private) Limited, including its affiliates and any other wholly owned subsidiaries ("Company", "we", "us" or "our") provides the content and services available on this website (the "Website"). Except as otherwise provided herein, these website terms (the "Terms") shall govern your access to and use of the services, including features and content available on this Website and other websites offered by the Company, its affiliates, and partners, including but not limited to: the acquisition, delivery, and administration of background reports and associated documents, acquiring updates on background report statuses, the Company's procedures for generating background reports and addressing potential inaccuracies, requesting a copy of your Candidate file, and managing any disputes pertaining to your background check. Your ability to access, examine, and utilize these Services is subject to your agreement to and adherence with these Terms (collectively, the "Services"). Your access to, review of, and/or use of the Services is conditioned on your acceptance of and compliance with these Terms.

Candidates: Individuals Tech Exons has received information about for the purpose of using the Site or Tech Exons performing Services. This information may come directly from Candidates or indirectly through Clients or affiliates. Clients: Organizations or individuals that use the Services. Workers: Workers are Tech Exons employees, contractors, directors or officers.


By accessing the Website and/or using the Services, you agree to be bound by these Terms and our Privacy Policy, as well as any additional service terms governing your use of a particular Service, all of which are incorporated herein by reference. The provisions contained in these Terms are in addition to, and do not override, any service agreement signed in relation to the Services (the "Services Agreement"). IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE OR ACCESS THE WEBSITE.

You must be 18 years old, or the age of majority in your jurisdiction, in order to generate a background check or use the Services.

The Company may revise the Terms at any time without notice to you. The revised Terms will be effective when posted to the Website. Notwithstanding the foregoing, the Company will provide notice of any revisions that may substantively impact or restrict your use of the Website and/or Services. Nonetheless, it is your responsibility to regularly review and stay informed about the Terms.

These Terms apply to any and all Company customers and users of the Company's Services, including but not limited to individuals, small and large businesses, and nonprofit organizations, who utilize the Services, as well as all others who access the Services, including but not limited to website visitors and users of affiliate websites which allow access to the Company's Services ("Clients", "Users", "you", or "your") including each User's heirs, assigns, and successors. If you use the Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity. Your acceptance of the Terms will be deemed an acceptance by that entity, and "you" and "your" herein shall refer to that entity.

Subject to the age restrictions outlined above, you may be able to submit information to us through your use of the Services. You agree to provide us with accurate information about yourself, including any information you may submit for [any specific purpose of data submission]. You further agree that your submission of such information is subject to our Privacy Policy.

To the extent these Terms conflict with your Services Agreement, the Services Agreement governs. If you enter into an agreement with the Company providing different or additional terms regarding the Services and there is a conflict between a provision in these Terms and a provision in such agreement, the latter takes precedence with respect to the provision in conflict.


You agree not to access or use the Website for any unlawful purpose or for any other purpose other than that for which the Company makes it available. In addition, you may not do any of the following while accessing or using the Services:

  • use any automated devices, such as spiders, robots or data mining techniques to download, store or otherwise reproduce, store or distribute content or to manipulate the Services;
  • access, tamper with, or use non-public areas of the Services, computer systems, or the technical delivery systems of the Company's providers;
  • probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;
  • forge any TCP/IP packet header or any part of the header information in any email, or in any way use the Services to send altered, deceptive, or false source-identifying information; or
  • interfere with, or disrupt (or attempt to do so), the access of any user, host or network, including, without limitation, sending virus, overloading, flooding, spamming, mail-bombing the Services, or using the Services in such a manner as to interfere with or create an undue burden on the Services.

The restrictions outlined in this section do not apply to security researchers participating in the Company's vulnerability coordination and bug bounty program.


You agree to adhere to the following:

  • You will use the Services only for appropriate, legal purposes, and in compliance with all applicable federal, state, and local laws and regulations.
  • You will not use the Services to request a Candidate report on any individual other than yourself without that person's written authorization.
  • You will not use the Services to transfer Tech Exons personal information of data subjects where such transfer and processing is regulated by GDPR or applicable data protection, data transfer, or data privacy law. Customers who procure screening services and who contract as foreign corporate entities located in the following countries are liable for any damages, including enforcement actions and penalties from data protection authorities, sustained by us in relation to Client's failure to comply with this paragraph: European Union, United Kingdom, or any other country requiring contractual guarantees for the safe and secure transfer and processing of data.

At your sole discretion, you may choose to take advantage of certain services offered through the Website that are created, offered, supported, and maintained by third parties ("Third-Party Developers") unaffiliated with the Company or its affiliates (collectively, "Third-Party Services"). Notwithstanding anything to the contrary in these Terms, you acknowledge and agree that: (a) you access or deploy Third-Party Services through the Website at your sole discretion; (b) you should read the terms and conditions and privacy policies associated with any Third-Party Services which govern your use of such Third-Party Services; and (c) the Company does not own or control Third-Party Developers or the Third-Party Services.

The Company does not in any way warrant the accuracy, reliability, security, completeness, usefulness, non-infringement, or quality of any Third-Party Services. You agree that you bear all risks associated with using or relying on Third-Party Services.

The Services may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable (directly or indirectly) for the availability of such websites or resources; the content, advertising, products, or services on or available from such websites or resources; or any damage, loss, claim, or complaint caused by, arising from, or in connection with your use of or reliance on any such content, advertising, products, or services available on or through any such website or resource. Links to such websites or resources do not imply any endorsement by the Company of such websites or resources or the content, advertising, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.


All intellectual property rights related to the Website and Services shall be owned by the Company absolutely and in their entirety. These rights include database rights, patents, copyrights, trademarks (whether registered or unregistered), trade secrets, design rights (whether registered or unregistered), know-how, mask works, moral rights, and all similar rights that may exist now or later in any jurisdiction, including without limitation any applications and registrations for the foregoing, and the Company name, logos, designs, domain names, graphics, icons, scripts, service marks, features, functions, text, graphics, button icons, scripts, service marks, images, software, data compilations and other distinctive brand features, and the compilation and organization thereof (collectively, "Intellectual Property Rights"). All such Intellectual Property Rights are and will remain the exclusive property of the Company and its subsidiaries, affiliates, partners, and licensors, and are protected by the applicable laws governing copyrights and trademarks. Except as explicitly provided herein, or as required under applicable law, nothing in these Terms gives you a right to use the Intellectual Property Rights, and neither the Services nor any portion of the Website may be used reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.

Subject to these Terms, the Company grants you a worldwide, limited, revocable, non-exclusive license to access and use the Website and Services as they are provided to you by the Company for your personal, non-commercial use only. The license is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license, or sublicense with respect to any of the rights granted hereunder without the Company's prior written permission, which it may withhold in its sole discretion. You acknowledge that the Company is the owner and licensor of the Intellectual Property Rights and that your use of the Intellectual Property Rights confers no additional interest in or ownership of the Intellectual Property Rights. Violation of any provision of this license may result in immediate termination of the license, in the Company's sole discretion.

We may invite you to chat or participate in blogs, online forums, and other functionality and may provide you with the opportunity to create, submit, publish, or broadcast content and materials to our Website and/or to or via the Website, forms, emails, chat agents, popups, including, without limitation, text, writings, video, audio, photographs, graphics, comments, suggestions, or other material (collectively "Contributions"). Any Contributions you transmit to the Company will be treated as non-confidential and non-proprietary.


You are responsible for Your compliance with all relevant federal, state, and local consumer protection laws and regulations (“Consumer Protection Laws”) in connection with the Services, including laws in foreign countries in which You operate and in which your Candidates live or work. You agree to consult with your own counsel regarding your specific legal and compliance responsibilities.

You authorize us to provide Candidates with reports about them that we produce for you. To comply with applicable law, contractual obligations, and security audits, Company or its designee may conduct audits of Client's use of the Services and compliance with Consumer Protection Laws with two weeks written notice. Customer agrees to fully cooperate with such audits and to respond to any audit inquiry within 10 business days.

Before you use the Services, and every time you request a report from Us, You certify that:

  • You have reasonable procedures in place to ensure Your compliance with all federal, state, and local laws and regulations relevant to procuring and using Reports for employment purposes.
  • You will procure reports only for employment purposes, in accordance with PECA, when You have a legitimate need for background screening on a Candidate.
  • You will give each Candidate a clear and conspicuous disclosure, inter-alia, obtain their express consent, that a report may be obtained about them for employment purposes, in a document consisting solely of the disclosure.
  • You will obtain Candidate's authorization to procure reports about them.
  • You will obtain Candidate's authorization to procure records and use them only in accordance with the Prevention of Electronic Crimes Act (“PECA”) and related federal/provincial laws.
  • You will order drug testing and other occupational health screening only in accordance with federal, state, and local law, and You understand that the results of such testing are reports.
  • Before taking any adverse action against a Candidate, You will provide the Candidate with a copy of the report, the appropriate pre-adverse action notice and accompanying materials, and a description of their rights under the PECA and applicable state laws.
  • You will not use information from reports in violation of any federal or state equal opportunity or anti-discrimination law or regulation.
  • You will use each report only one time and within 30 days of the date We completed the report.

You agree that the Company will not be liable to you or any third-party for any termination or limitation of your access to or use of the Website.


Except where expressly provided otherwise, the Website is provided on an "as is" and "as available" basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the Website and all content provided on, or through, the Website. The Company makes no warranty that:

  1. the Website or content will meet your requirements;
  2. the Website will be available on an uninterrupted, timely, secure, or error-free basis;
  3. the results that may be obtained from the use of the Website, or any content provided on or through the Website, will be absolutely accurate, error-free, or reliable; or
  4. any content obtained by you on or through the Website will meet your expectations.

You acknowledge that:

  1. the Website uses the internet for data transfer and internet-connected servers to store background information, sometimes with third-party providers, using industry standard security measures; and
  2. no security measures are 100% effective.


You shall indemnify and hold harmless the Company, its affiliates, and subsidiaries and their respective officers, directors, employees, and agents from and against any and all damages, penalties, losses, liabilities, judgments, settlements, awards, costs, and expenses (including reasonable attorneys' fees and expenses) arising out of or in connection with any third-party claims, assertions, demands, causes of action, suits, proceedings, or other actions, whether at law or in equity, related in any manner to:

  1. any breach by you of these Terms;
  2. your violation of applicable laws or ordinances; or
  3. your negligence, misconduct, recklessness, or errors or omissions.

To the maximum extent permitted by law, the Company and its subsidiaries, affiliates, partners, licensors, directors, officers, employees and agents will not be responsible or liable in contract, warranty, or in tort (including negligence) for any

  1. interruption of services;
  2. access delays or access interruptions to the site;
  3. data non-delivery, misdelivery, corruption, destruction, or other modification;
  4. loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site;
  5. computer viruses, system failures, or malfunctions which may occur in connection with your use of the site or services;
  6. any inaccuracies, errors or omissions in content;
  7. events beyond our reasonable control.

Furthermore, the Company will not be liable in contract, warranty, or in tort (including negligence) or any other legal theory for any indirect, punitive, special, reliance, incidental, consequential or similar damages of any kind (including loss of revenue or profits) arising out of or relating to these terms, the site or your use thereof, including the use or inability to use the services, or for any information obtained from or through the services, even if the Company has been advised of the possibility of such damages and in no event exceed the amount paid to the Company or its partners under for the services during the twelve-month period immediately preceding the initiation of any claim for damages.

The foregoing paragraphs shall not exclude or limit liability in respect of any claim, demand, or action for damages resulting from gross negligence, fraud, or wilful misconduct of the Company or its employees.

Some jurisdictions do not allow the disclaimer or exclusion of certain warranties or the disclaimer, exclusion, or limitation of certain liabilities. To the extent that they are held to be legally invalid, disclaimers, exclusions, and limitations set out in these Terms do not apply to you and all other terms will remain in full force and effect.


The Company's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found invalid or unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. The Company may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.


All matters relating to the Services and your access to, and use of, the Website and content provided on or through the Website, will be governed by the laws of Pakistan.


You agree that you are an independent contractor. Nothing contained in these Terms shall be construed as creating any employment, agency, partnership, franchise, joint venture, or other form of joint enterprise or authority to bind.

Any waiver of a provision of these Terms will only be valid if provided in writing and applies only to the specific occurrence so waived. Failure to enforce any provision will not constitute a waiver.

Nothing in these Terms will limit a your or our ability to seek equitable relief.

In the event that any of the provisions in the Terms are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of the Terms.


We reserve the right to update these Terms from time to time. When we update these Terms, we will change the effective date at the top. Please visit these Terms regularly to check for updates. Your continued use of Tech Exons means that you understand and agree to any updates to these Terms.

Privacy Policy

This Privacy Policy ("Policy") describes how Tech Exons (Private) Limited, including its affiliates, ("Tech Exons" or "we" or "our") collects, uses, discloses, and processes personal information ("Personal Information") in connection with Tech Exons Portal/ ("Website" or "Site"), products and services (the "Services"). Please note that by using Tech Exons Site and Services, you are agreeing that you have read and agree to this Policy.

We believe Privacy Policies should be transparent, accessible and help you find the information you need. The information we collect and how we use it will depend on how you interact with us. See the definitions below to determine which type of user you are:

  • Candidates: Individuals Tech Exons has received information about for the purpose of using the Site or Tech Exons performing Services. This information may come directly from Candidates or indirectly through Clients or affiliates.
  • Clients: organizations or individuals that use the Services.
  • Site Visitors: Any individuals, Clients or Candidates accessing our Website are Site Visitors.
  • Workers: Workers are Tech Exons employees, contractors, directors or officers.

We use several forms on this website and other methods to collect personally identifiable information and other Personal Information about the users of this website ("you" or "user"). The types of information we collect when you access the website may include, without limitation, the following:

  1. Your name and company name
  2. Your email address
  3. Contact address
  4. Phone and fax numbers
  5. Any other details you provide in website forms
  6. Internet Protocol (IP) address used to access the website
  7. Contents of any queries submitted
  8. Clicked items on the website pages

Additionally, we may gather other information not explicitly listed. When appropriate, we may share such collected data with affiliated companies or website monitoring firms solely for monitoring website use and traffic patterns. However, we strictly adhere to all applicable laws and regulations, some of which govern data collection, storage, usage, and dissemination.

The information collected may also be used to support our Client satisfaction efforts, and in the event that our business is partially or wholly acquired by a third party, we may disclose the data to them, provided they comply with our Privacy Policy.

We may use "cookies" on our website to maintain the current state of your visit, but we generally do not store Personal Information in these cookies. Some cookies are temporary and deleted when you close your browser, while others are persistent and stored for longer periods. Furthermore, we may collect certain non-personal data related to your website usage, such as browser information, keyword search history, operating system details, and the website accessed immediately before ours.

Non-personal data may be aggregated with that of other users and analyzed to maintain website flow and content. This anonymous, aggregated information may also support our commercial activities or serve other purposes.


We collect your Personal Information at the request of our clients for the purpose of procuring a background report. The information gathered is necessary to process various checks, such as academic records, residential history, achievements, job performance, attendance, litigation history, personal background, credit reports, driving records, criminal history records, and other lawful regulatory compliance checks. Our services are exclusively provided to businesses with a legitimate and permissible purpose, either with your explicit authorization and consent or as required by regulatory obligations.

We ensure that only essential Personal Information required for the requested search is collected, following privacy principles that restrict our use to relevant processing purposes. Your data will not be processed in a manner incompatible with the purposes for which it was collected or authorized by you. These privacy principles remain in effect as long as we retain your information.

Tech Exons has implemented policies and procedures to guarantee that your data is consistent with its intended use. We prioritize data accuracy, completeness, and currency throughout its lifecycle. As custodians of your information, we employ reasonable and appropriate measures to safeguard it from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Considering the risks associated with data processing and the nature of your information, we adopt and adhere to reasonable and suitable measures to comply with these provisions.

Tech Exons processes your Personal Information for various purposes, including providing our Services, communicating with you, ensuring security and fraud prevention, and complying with legal requirements. In certain cases, we may use your Personal Information for additional purposes, but only with your consent. Rest assured that we process your Personal Information in compliance with applicable laws and regulations.

We process your Personal Information under appropriate legal bases for various scenarios, including:

  1. Improving your experience on our Website by collecting anonymized statistical data through cookies or similar technologies.
  2. Managing your account, registration, and providing support and assistance.
  3. Communicating with our Clients or Candidates via email, telephone, or other electronic means related to the requested Services.
  4. Sharing news and general information about our Services.
  5. Generating a Candidate report if you have submitted a screening application with your consent, or at the request of our Client, and with your consent.

We do not collect, process, or disclose any Personal Information related to race, creed, color, ancestry, religion, ethnicity, sexual preference, family status or political affiliations. We do not knowingly solicit information from children.


Tech Exons places a strong emphasis on safeguarding your personal data and has implemented comprehensive measures to ensure its security. These measures aim to prevent accidental loss, unauthorized access, misuse, alteration, or disclosure of personal data. To achieve this, the company employs a combination of information security practices, access controls, and physical security measures.

We ensure that any electronic transfer of personal data to or from its representatives is well-protected and compliant with relevant data protection laws. Additionally, the company adheres to any instructions provided by a data source regarding data transfer. We ensure physical, electronic and managerial procedures to safeguard and secure the information we collect. These measures include encryption, multi-factor authentication, and other proactive security measures to prevent unauthorized access and disclosure of your data. However, it's important to note that no security measures can guarantee absolute protection, as no system is completely immune to breaches. Therefore, it is recommended that you also take appropriate precautions to safeguard your information, such as protecting your passwords, accounts, phones, computers, and other devices against unauthorized access.

We collect information under the direction of our clients, and have no direct relationship with the individuals whose personal data it processes. Tech Exons provides you with a fair chance to correct, amend, or delete any inaccurate or incomplete information, except in cases where providing access would be unreasonably burdensome or expensive, and the risks to the individual's privacy outweigh the benefits. Additionally, the rights of other individuals must not be violated in the process.


We reserve the right to revise this Privacy Policy from time to time in our discretion. If we modify this Privacy Policy, we will post the revised Privacy Policy, which will take effect immediately upon posting, and we may attempt to notify you of such change through your email address registered with us. It is your responsibility to periodically review this Privacy Policy.


The copyright in all material provided on this site ("Site") is held by Tech Exons or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Company or the copyright owner. You also may not, without our permission, mirror any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws; the laws of privacy and publicity; and communications regulations and statutes.


To provide our Services, such as background reports, to our clients who request the results of the background search, we may use sub-contracted third-party partners or sub-processors to perform searches on our behalf. We only provide the minimum required Personal Information data to perform the background check carried out in the country that is requested. We do not share any data about you for any other purpose than what is required to perform the background check in that country. Once the details of the background search are conducted, we share that information with our client who requested the background search on your behalf. All such entities are contractually obligated to use and maintain the confidentiality of your information in a manner consistent with this Privacy Policy, which includes not sharing any such information with any other third parties. Except as described in this Privacy Policy, or required by law, we do not use or otherwise disclose any of your information provided or collected from our partners, sub-processors, or other sources.


You have the right to access and manage your Personal Information. If there are any changes to your personal details or if you no longer wish to receive our newsletters or marketing services, you can update, correct, amend, or remove your information by making the necessary changes on our member information page or by contacting us via email, telephone, or postal mail using the contact details provided below. We will respond to your access request within 30 days.

We will retain your information for as long as your account remains active or as required to provide you with our marketing services. Additionally, we may retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.


We will store and keep personal data that we process on behalf of our clients for the duration required to provide services to the respective client. We will continue to retain and use this Personal Information as necessary to fulfill our legal obligations, resolve any disputes, and enforce our contractual agreements.


Our background screening services involve gathering information on individuals for employment-related purposes. Personal data is provided to us by our clients to prepare a background screening report for them. This data may include employment history and other relevant credentials for prospective employment. Additionally, we may collect data from third parties to process various checks, such as academic, residential, achievement, job performance, attendance, litigation, personal history, credit reports, driving records, and criminal history records, among others.

As part of our process, we may contact prior employers and references and conduct personal interviews to obtain information about the applicant's character, reputation, personal traits, and lifestyle. All this information will be provided to our client, which is your current or potential employer, in one or more reports. We will only use this data to perform employment screening and credential verification services, including verifying the accuracy of Personal Information and checking references.

We are fully committed to complying with the General Data Protection Regulation "GDPR" for all applicable personal data received from the European Union. In certain cases, we may need to disclose Personal Information in response to lawful requests from public authorities, such as meeting national security or law enforcement requirements.

Before we share the collected information with our clients, they must certify to us that:

  1. They will disclose to their applicants that a background investigation will be conducted and personal data may be gathered for the purpose of completing the background screening report.
  2. They will obtain consent from the applicant before requesting a background investigation report.
  3. They will not resell the background report to any third party.

If a consumer wishes to opt-out of any use of the information collected by us, they can notify us through the contact information provided on this website, indicating their withdrawal of permission or use of their data. Please note that opting out does not mean that the data will be immediately erased or deleted, as certain laws may require us to retain the data for a specified period.

However, upon receiving an opt-out request, the data will no longer be accessible or utilized by us for any purpose, nor will it be shared with any third party or the Client. Instead, the data will be securely stored on our systems for the remainder of the retention period, ensuring its protection and privacy during that time.


Tech Exons implements thorough measures to safeguard personal and identifiable information, aiming to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. The Service employs encryption to secure sensitive data online, and offline, all user information is treated as strictly confidential within our premises. Access to personally identifiable information is granted only to employees with specific job-related needs, and strong password protection protocols are implemented on all computers. Employees are regularly updated on security and privacy practices, and the servers used to store personally identifiable information are maintained in a secure environment with appropriate security measures.


We are dedicated to upholding the principles of the General Data Protection Regulation ("GDPR") and other applicable data protection laws. If you believe that your rights under the GDPR have been violated or if you have any concerns about the processing of your Personal Information, you have the right to lodge a complaint with the relevant supervisory authority.

In the event of a data breach or unauthorized disclosure of your personal data, we will promptly notify you and the appropriate supervisory authority, as required by GDPR.

You have the right to exercise your rights under the GDPR, including accessing, correcting, amending, or deleting your Personal information, or withdrawing your consent. To do so, you can notify us through the contact information provided on this website. We will respond to your requests in a timely and transparent manner.

While we take reasonable measures to protect your personal data and comply with GDPR, it is important to note that no method of data transmission or storage can guarantee complete security. As a result, we do not accept liability for any unauthorized access, disclosure, or use of your personal data.

By using our services and providing your Personal Information, you acknowledge and agree to the terms outlined in this Recourse, Enforcement, and GDPR Compliance section. If you disagree with these terms, please refrain from using our services or providing any Personal Information.


If you have any questions, concerns or complaints about our Policy or handling of your Personal Information, or if you would like to access or update Personal Information that is not available via the Candidate portal, submitting a request via our support portal is the best way to contact us. You may also contact us via the following methods:

Tech Exons (Private) Limited
Attn: Privacy Questions
Plot No. 100- C,
2nd Floor,
11th Commercial Street,
D.H.A Phase II,
Karachi, 75500
In addition to those rights, you have the right to contact your relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.

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